SMS Terms

Last Updated: October 12, 2026

Pilates Retreat LLC (“Pilates Retreat,” “we,” “us”) sends text messages only to people who choose to receive them. We send three kinds: booking texts to customers who opt in, marketing texts (offers, events and news) to people who separately opt in to them, and staff texts to Pilates Retreat staff who opt in through our staff app. This page covers all three.

1. Booking texts (customers)

Customers who choose to can receive texts about their own bookings: booking confirmations, class reminders, waitlist openings, schedule changes and cancellations, and replies from the studio to questions they text us. These are sent from (833) 436-5834.

How you opt in: texts are optional and never a condition of booking. In the Pilates Retreat booking app, under My details, you enter your mobile number and check an unchecked box agreeing to texts from Pilates Retreat. If you text us first, we reply to your message. You can uncheck the box, or reply STOP, at any time. Replies you send go to the studio’s staff inbox and are answered during studio hours.

2. Marketing texts (optional)

People who choose to can receive marketing texts from Pilates Retreat: promotional offers and marketing updates, intro-offer reminders, new classes and schedule news, and studio events. These are sent from a separate number, (833) 805-6272, up to 6 messages a month.

How you opt in: marketing texts need their own opt-in, separate from booking texts and never a condition of any purchase, booking, or use of our services. There are two ways:

• In the booking app: under My details, enter your mobile number and check a second, unchecked box next to the following statement:

  “Text me offers, events and news from Pilates Retreat. Up to 6 msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of purchase.”

• On our website: when you complete a form, giving us a phone number is optional. To receive marketing texts, check the separate, unchecked box next to the following statement:

  “By checking, you consent to receive promotional offers and marketing updates from Pilates Retreat LLC. Message frequency may vary. Message and data rates may apply, reply HELP for help or STOP to opt-out.”

  A separate checkbox is used to accept our Terms of Service and Privacy Policy. You can submit the form without giving a phone number and without checking the text message box.

You can also tell our front desk that you agree, and staff record it on your account. Agreeing to booking texts does not sign you up for marketing texts. You can uncheck the box or reply STOP at any time.

3. Staff texts

Pilates Retreat staff who choose to can receive text messages about their own work schedule through our staff scheduling app: substitute requests for classes they can teach, class assignments, changes to their classes, and confirmations when their substitute request is covered. These messages are for Pilates Retreat staff only.

How staff opt in: texts are optional. After signing in to the staff app, you can add your mobile number on the Notifications page, agree to receive texts by checking the unchecked consent box, and confirm your number with a one-time code we text to you. You choose which notifications you get by text and can change those choices or remove your number at any time. You can reply YES followed by the 3-digit code in a substitute request text (for example, YES 482) to take that class.

4. Message frequency and cost

Message frequency may vary. Booking texts vary with your bookings and the studio schedule, typically a few messages a week. Marketing texts are up to 6 messages a month. Message and data rates may apply, depending on your mobile plan. Charges are billed by your mobile carrier. Pilates Retreat does not charge for text messages.

5. Opting out and help

Reply STOP at any time. STOP to our booking texts number, (833) 436-5834, stops all texts from Pilates Retreat; STOP to our marketing number, (833) 805-6272, stops marketing texts only, and your booking texts carry on. You will receive one confirmation message and no further texts from that number unless you opt in again by replying START or by checking the box in the booking app or on our website form. Reply HELP for help, or contact us at info@pilatesretreat.com or (469) 545-0354.

6. Carriers

Mobile carriers are not liable for delayed or undelivered messages.

7. Privacy

Your mobile number is used only to send you the messages described here. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for details.

8. Contact us

Pilates Retreat LLC
1010 West Exchange Parkway, Suite 2170
Allen, TX 75013
info@pilatesretreat.com · (469) 545-0354